Smart watches

FitBit recalls 1 million Ionic smartwatches sold in the US due to burn hazard :: WRAL.com

On Wednesday, the United States Consumer Product Safety Commission recalled 1 million smartwatches sold across the country.

According to the recall, the Ionic smartwatch’s lithium-ion battery can overheat, posing a burn hazard.

Affected items include Fitbit Ionic smartwatches with the code FB503 on the back of the device near where the band attaches. Affected models include:

  • Ionic FB503CPBU (Slate Blue/Burnt Orange)
  • Ionic FB503GYBK (Charcoal/Smoke Grey)
  • Ionic FB503WTGY (Blue Grey/Silver Grey)
  • Ionic FB503WTNV (Adidas Edition, Ink Blue and Ice Grey/Silver Grey)

A photo posted with the recall shows the Fitbit Ionic in Charcoal/Smoke Grey. A description provided by the company is as follows:

It was sold with a polyurethane strap and has a 1.4-inch color LCD screen. The watches were sold in Slate Blue/Burnt Orange, Charcoal/Smoke Grey, Blue Grey/Silver Grey, and a special edition co-branded with Adidas in Ink Blue/Silver Grey. The smartwatch tracks activity, heart rate and sleep. Only the following models and colors are affected by this recall. For the Ionic device, the model number (FB503) is located on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic smartwatch.

The watches were sold at Best Buy, Kohl’s, Target and other retailers and online at Amazon.com and Fitbit.com between September 2017 and December 2021. Around 693,000 were sold internationally.

Fitbit stopped production of the Ionic model in 2020.

Fitbit has received at least 115 reports in the United States and 59 reports internationally of the watch’s battery overheating, according to the recall. There have been 78 burn reports in the United States, including two reports of third-degree burns and four reports of second-degree burns.

The products were priced between $200 and $330.

Best Buy, Kohl’s, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 and $330. Fitbit discontinued production of Ionic in 2020.

Consumers should immediately stop using the affected watches and contact Fitbit to receive prepaid packaging to return the device.

Upon receipt of the device, consumers will receive a refund of $299. Fitbit will also provide participating consumers with a 40% discount code on select Fitbit devices.

People with questions can call Fitbit toll-free at 888-925-1764 or get help online at help.fitbit.com/ionic.